Refund and Returns Policy

Overview

Our refund and return policy is valid for 30 days. This applies if there is an error on our part, such as damage to the equipment, or not according to the order. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If 30 days have passed since your purchase, we cannot offer a full refund or exchange. Unless we write it down on the listing, such as: 1 year machine warranty, replacement of spare parts, or other guarantees.

Some items are exempt from returns. Perishable items such as consumables, disposable items that have been opened cannot be returned. We also do not accept products that are intimate or sanitary items.

Additional non-returnable items:

  • Intimate items
  • Sanitary items
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@homecaredevice.com.

Sale items

Only regular priced items may be refunded. Sale items may be refunded due to our fault.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at exchanges@homecaredevice.com. We will let you know the next step.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should send us an email at refund@homecaredevice.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at support@homecaredevice.com for questions related to refunds and returns.